In The News

Carrier Access IT Achieves Cisco Webex Contact Center Specialization

Carrier Access IT (CAIT) announced today that it has completed all the criteria necessary to be authorized as an official Cisco Webex Contact Center partner. This designation certifies that CAIT has gathered the knowledge and skills required to sell, design, deploy and support Cisco Webex Contact Center solutions across the company’s diverse customer base.

The Cisco Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Cisco Webex Contact Center brings your business innovation, flexibility, and agility of the cloud with security and scalability.

“It’s an honor to receive our Cisco Webex Contact Center Specialization,” said Chad Kruse, Vice President of CAIT. “Our commitment to training, exceptional client satisfaction, and achieving certain requirements ensures we are equipped to stay ahead of the curve for our clients. This is a great addition to our portfolio; it adds another layer to our already deep expertise in security, networking, and data center.”

Contact centers are turning into strategic assets for businesses as they optimize the customer experience and maximize business outcomes. Businesses can now connect with their customers through text, social, chat, email, or voice, incorporate AI, and collaborate across the entire team, all within one platform.

For more information on how your business can benefit from Cisco Webex Contact Center solutions, please contact us.

About Carrier Access IT

Carrier Access IT is a leading Midwest technology organization that works with a purpose-built portfolio of providers across the United States. Carrier Access IT designs, deploys, and supports solutions that align with their client’s business goals. Carrier Access IT focuses on supplementing their client’s business with certified engineers and managed services to help their business mitigate both technology and personnel risk.